Terms & Conditions

By accessing or using the iGents platform and services operated by Confinality ("Company," "we," "us," or "our"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

1. Description of Service

iGents is an AI-powered voice agent platform designed for outbound call center operations. Our service provides automated voice agents ("iGents") that conduct outbound calling, lead qualification, objection handling, and live call transfers on behalf of our clients. The platform is intended for business-to-business use by licensed call center operators, BPO companies, and authorized sales organizations.

2. Eligibility and Account Registration

To use iGents, you must:

• Be at least 18 years of age or the legal age of majority in your jurisdiction
• Be authorized to represent your company or organization
• Provide accurate and complete company and contact information during registration
• Maintain the security and confidentiality of your account credentials

You are responsible for all activity that occurs under your account. You must notify us immediately of any unauthorized use of your account.

3. Acceptable Use Policy

You agree to use the iGents platform only for lawful purposes and in compliance with all applicable laws and regulations. Specifically, you must:

• Comply with all applicable telemarketing laws and regulations, including but not limited to the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule (TSR), Federal Trade Commission (FTC) regulations, and all applicable state-level do-not-call requirements
• Maintain current and valid Do Not Call (DNC) lists and scrub your call lists against the National Do Not Call Registry before initiating campaigns
• Not use the service for fraudulent, deceptive, misleading, or harassing communications
• Not misrepresent AI-generated calls as human calls where applicable laws require disclosure of automated or AI-assisted calling
• Not use the platform to contact consumers who have opted out or requested to not be contacted
• Comply with all applicable industry-specific regulations, including those governing insurance, healthcare, financial services, and energy sectors

Violation of this policy may result in immediate suspension or termination of your account.

4. Billing and Payment Terms

• Service fees are based on per-iGent monthly subscription pricing as displayed on our website or as agreed in your service contract
• Volume-based discounts may apply as outlined in your individual service agreement
• All payments are due monthly in advance unless otherwise specified in a written agreement
• We accept payment via credit card, ACH transfer, and wire transfer
• Late payments may incur a fee of 1.5% per month on outstanding balances
• We reserve the right to modify pricing with 30 days advance written notice
• Refunds are evaluated on a case-by-case basis and are not guaranteed

5. Intellectual Property

• The iGents platform, including all software, algorithms, AI models, user interfaces, branding, and documentation, is the exclusive property of Confinality and is protected by applicable intellectual property laws
• You retain ownership of your data, including call lists, campaign configurations, scripts, and any content you upload to the platform
• You grant Confinality a limited, non-exclusive, revocable license to process your data solely for the purpose of providing and improving the service
• You may not reverse-engineer, decompile, or disassemble any part of the platform

6. Data Handling and Security

• All call recordings, transcripts, and customer data are stored using industry-standard encryption
• Data handling practices are detailed in our Privacy Policy, which forms part of these Terms
• You may request data export or deletion at any time by contacting us at hello@igents.io
• We do not sell, rent, or share your data with third parties except as necessary to provide the service or as required by law

7. Service Availability and Uptime

• We target 99.9% platform uptime but do not guarantee uninterrupted or error-free service
• Scheduled maintenance will be communicated at least 24 hours in advance via email
• We are not liable for service disruptions caused by third-party service providers, internet outages, natural disasters, or other force majeure events
• In the event of extended downtime exceeding 24 consecutive hours, affected clients may request a pro-rated service credit

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total aggregate liability for any claims arising from or related to these Terms or the use of our service shall not exceed the total fees paid by you to Confinality in the twelve months immediately preceding the event giving rise to the claim
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities
• We are not responsible for the outcomes, results, or consequences of calls made by iGents on your behalf, including but not limited to lead quality, conversion rates, or regulatory compliance of your campaigns

9. Indemnification

You agree to indemnify, defend, and hold harmless Confinality and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorney fees) arising from:

• Your use of the iGents platform
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Any content or data you upload or transmit through the platform

10. Termination

• Either party may terminate the service agreement with 30 days written notice
• We reserve the right to suspend or terminate accounts that violate these Terms immediately and without prior notice
• Upon termination, your data will remain available for export for 30 days, after which it will be permanently deleted
• Termination does not relieve you of any obligation to pay fees incurred prior to the termination date

11. Modifications to Terms

• We may update or modify these Terms at any time
• Material changes will be communicated via email to the address associated with your account at least 15 days before taking effect
• Continued use of the service after changes take effect constitutes acceptance of the revised Terms
• If you do not agree to the revised Terms, you may terminate your account

12. Dispute Resolution

• These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles
• Any disputes arising from these Terms shall be resolved through binding arbitration administered by the American Arbitration Association
• Each party shall bear its own costs of arbitration
• Nothing in this section prevents either party from seeking injunctive relief in a court of competent jurisdiction

13. General Provisions

• These Terms constitute the entire agreement between you and Confinality regarding the use of iGents
• Our failure to enforce any provision of these Terms does not constitute a waiver of that provision
• If any provision is found to be unenforceable, the remaining provisions shall continue in full effect
• You may not assign or transfer your rights under these Terms without our prior written consent

14. Contact Information

For questions about these Terms and Conditions:

Email: hello@igents.io

Company: Confinality

LinkedIn: linkedin.com/company/igentsai